Problem Solving With Your Nanoleaf Essentials: Your Most Common Troubleshooting Solutions

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December 7, 2021 | 4 Min. Read | By: Justyne Y.

You’ve finally set up the smart lights of your dreams (Nanoleaf Essentials, of course) but then there’s an unexpected twist in events and unfortunately, it doesn’t go as smoothly as you’d like. But remember, even the most amazing technology has its moments, and that’s why we’re here to help you get the smart lighting experience you deserve with your Essentials Bulb & Lightstrips!

Nanoleaf Essentials Bulbs and Lightstrips in a bedroom

If you’re having some difficulty with your Nanoleaf Essentials don’t you worry—here you’ll find out different ways to reset your lights to help combat any issues you may come across:

  • • Power Cycle
  • • Bluetooth
  • • Check a Switch
  • • Perform a Reset

Before we get into more details for troubleshooting your Essentials, let’s first take a look at what’s inside the box so we can get started:

Product images of Nanoleaf Essentials bulbs
Product image of Nanoleaf Essentials Lightstrips
  • Essentials Bulb
    • • 1x A19 | E26 smart lightbulb
    • • 1x Quick Start Guide + Pairing Code
  • Essentials Lightstrip Smarter Kit
    • • 1x Two Meter Lightstrip
    • • 1x Essentials Lightstrips Controller
    • • 1x Essentials Lightstrips Power Supply
    • • 1x Type A plug (CA/US)
    • • 1x Quick Start Guide
  • Essentials Lightstrip Expansion Pack
    • • 1x One Meter Lightstrips Extension
    • • 1x Quick Start Guide

Now that we’ve gone over that and you have everything you need, let’s get started on resetting your lights!

1. Start With a Power Cycle with Your Essentials

Bulbs and lightstrips in a bedroom

Have a small issue with your lights Are you having a small issue like your lightings not connecting? This is the first and simplest troubleshooting step to take with your Nanoleaf lights. Power cycling your lights essentially means unplugging your lamp or light fixture from power and then plugging it back in—truly the easiest way to reset your lights.

2. Restart Your Device Bluetooth Connection

Essentials bulbs and lightstrips in a bedroom

Power cycling not working for you or are you only having issues with connecting your device to your lIf power cycling isn’t working, your Bluetooth connection! This is a fairly simple step as well—all you need to do is toggle your Bluetooth off and back on. You can also do this by restarting the app you’re using to control your lights, or restarting your device! If this still doesn’t help with your issues, you can move forward with more technical steps to help you reset your lights.

3. Check Your Light Switch

Smart lighting basics in a living room

If power cycling and restarting your Bluetooth connection hasn’t worked, try checking your light switch. For your Essentials Bulbs and Lightstrips—as simple as it sounds—it’s always good to make sure that your lights weren’t turned off by a physical switch such as on a power bar! Although this seems like common sense, it’s an easy step to miss and if you catch it, it can save you the trouble of resetting your lights.

4. Lastly, Perform a Reset on Your Essentials

Essentials bulbs and lightstrips in a living room

This last way to restart your lights should definitely be your last resort if your device is completely This last way to troubleshoot your lights should definitely be your last resort if your device is unresponsive—completely resetting your lights. This will delete your pairing and network information, so once the reset is performed you will need to pair again. The reset process is a little different for your Essentials Bulbs and Lightstrips but, of course, we’ve made sure to go through both processes!

To reset your Essentials Bulb, you must first delete it from your device. To perform the factory reset, switch the bulb off, wait for 3 seconds, then switch it back on for no more than 1 second. Repeat this for a total of 5 cycles. If the reset is successful, the Bulb will flash red three times, and then it’s ready to be paired again!

Now, to reset your Essentials Lightstrips, you also need to delete them from your device. Then, hold the power and brightness up (+) buttons on the Controller for 5 sec. These buttons must be pressed simultaneously, as pressing them one after the other will not work. If the reset is successful, the Lightstrip will flash white three times, and then it’s ready to be paired as well!

That’s a wrap, you’re now a pro on all 4 restarting steps for your Nanoleaf Essentials (whether it be the Bulbs or Lightstrips). If you’ve performed all of these steps and your issues still persist, please feel free to reach out to our support team for further assistance—we’re always happy to help

Do you have any questions about Nanoleaf Essentials, ask away, we’d love to help! Also, find us on Instagram @nanoleaf, Twitter @nanoleaf, or Facebook @thenanoleaf and join the Nanoleaf Community.

READ NEXT: How To Set Up Your Nanoleaf Essentials Bulbs and Lightstrips

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